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@Do you have questions?

Click here for tuition and special discounts, like early bird and active college student rates. Or call, Dr. Barbara Manousso at 713/557-1010.

For the best in mediation training, select a mediation training program with proven leadership and lecturers who identify themselves with academic credentials and professional standing, like the staff of Manousso Mediation.

Make sure that your trainers meet the qualifications for professional mediation organizations, such as Texas Mediators Trainers Round Table (TMTR) and Texas Credentialing Association, or you won’t be getting a quality training and often won’t be accepted into the mediation community.

Online trainings are not recognized by most mediation and alternative dispute resolution (ADR) panels.

Manousso Mediation and Arbitration, LLC. is an accredited sponsor, approved by the State Bar of Texas, Committee on MCLE.  Other professional organization CEU are also offered.

Basic Mediation Training in Houston’s Uptown-Galleria
40 hours. ($975) MCLE/CEU 40 and 4 in ethics for JD, CPA, LPC, SW, HR, TX, includes Alternative Dispute Resolution (ADR training):
September 25th to September 28th, from Wednesday to Saturday, 8:00 AM until 6:30 PM, daily. Check out the recent college grad discount and other special discounts.

Arbitration Training in Houston’s Uptown-Galleria
9.5 hours. ($550) MCLE/CEU 8 and 3 in ethics for JD, CPA, LPC, SW, HR
Houston:Friday, September 13, 2019, 8:30 AM until 6:00 PM.

Advanced Mediation: Family-Divorce-Child Custody Training in Houston’s Uptown-Galleria
30 hours. ($795) MCLE/CEU 30 and 4 in ethics for JD, CPA, LPC, SW, HR
Thursday to Saturday, October 10th, 11th, 12th, 2019, 8:00 AM until 6:30 PM, daily.

New: Domestic Violence for Advance Family Training required by TX legislation in Houston’s Uptown-Galleria, four (4) hours for ($150). (This Domestic Violence training is INCLUDED in the Advance Family 30 hours of training above.) If you have taken the 30 hours of Advance Family training and only need this course, then register under Advance Training dropdown button
Held in Houston on Friday, October 11th, 2019, from 1 PM until 5:00 PM. Call for location. Please send an email note to with Subject: Domestic Violence Certificate

Parenting Coordination and Facilitation Training $525 in Houston’s Uptown-Galleria: Sign up for this and Advance Family at the same time and use the early bird discount (SAVE $$$) for both classes
18 hours-MCLE/CEU 18 and 4 in ethics for JD, CPA, LPC, SW, HR
NOTE CHANGE: Friday and Saturday, October 18th and 19th, 2019, 9 AM until 6:30 PM, daily.

Elder and Adult Family Mediation Training ($600), specially discounted for family mediators. If you have questions, ask. Classes are held in Houston’s Uptown-Galleria
20 hours-MCLE/CEU 20 and 3 in ethics for JD, CPA, LPC, SW, HR
Thursday, November 21st and Friday, November 22nd, from 8:30 AM until 6:30 PM

Note our refund policy, once you have committed to a training.

Handicap accessible training venue.

Ranch Office Conference Room and Virtual Office

Ranch Office Conference Room and Virtual Office

Texas Justice Center

Heights Mediation Center


The Heights Mediation Center is a modern, well located, facility to proudly invite your clients.

See brochure.

Basic 40 hours Texas Certification Mediation Training

40 MCLE and 4 in Ethics by the State Bar of Texas, CPA, and Professional Counselors
Manousso Mediation Training has become one of the nation’s leading mediation training programs. Our students come from around the world -literally, although much of the class attendees are from around Texas. We devote more than the required time for role-plays (70%) and interactive skills that support the role-plays. When you leave our class, you are ready to mediate, and we encourage you to go forth and be the peace maker.

Read our student testimonials from real students with real names and cities. Our classes are comprised of judges, lawyers, psychologists, human source directors and administrators, teachers, musicians, ministers, priests, rabbis, retired folks, social workers, CPA, other professionals, military brass, librarians, soccer moms, paralegals, and, hopefully, you!

Click here to register for the Basic Mediation course

Basic Mediation
Mediation is a conflict resolution process in which an impartial third party, the mediator, assists parties involved in disputes to reach a mutually agreeable solution. The guiding principle of mediation is that all parties have the right to negotiate and attempt to determine the outcome of their conflict.



Successful mediation programs are built on public confidence and understanding. Mediators bear specific responsibilities to the mediation process, the public, and the Center at which they mediate. Although mediation is a career in itself, mediation skills are a resume boost for and complements to any careers, but especially those in business, law, human resources, social and hospice workers, clergy, psychology, and medicine.

The varied backgrounds of trainees make each course rich with opportunities for networking and development of communication skills.

This course is designed to satisfy the 40 classroom hours of training required to mediate court-referred disputes as indicated in the Texas Alternative Dispute Resolution Act § 154.052, Tex. Civ. Prac. & Rem. Code Ann. This course also meets the Texas Mediator Trainers Roundtable’s requirements.

The goal of this course is framed by the nine minimum areas of information that need to be covered in a basic mediation 40 hour training program, which include:

  1. History of Mediation
    Trainees will understand the historical perspective of mediation and its evolution over time and as it continues to evolve today.
  2. Overview of ADR Legislation in Texas
    Trainees will be introduced to legislation that regulates the practice of mediation, so they may comply with relevant legal requirements.
  3. Conflict Resolution Theory
    The theory of conflict resolution will help trainees differentiate between mediation and other forms of dispute resolution.

    1. Topics include the differences in styles of mediation such as interest-based, problem solving, transformative, facilitative, and collaborative problem solving.
    2. Course discussion will include exploring the differences among conflict resolution tools of mediation, negotiation, and facilitation skills through definitions, types of, sources of, and their role in responding to conflict.
  4. Mediation Theory and Practice
    Trainees need a theoretical grounding to understand the process fully. Trainees should understand a full range of mediation models in order to serve the parties most effectively.

    1. Topics
      1. Definition of mediation
      2. Role and characteristics of mediators
      3. Theory of mediation
      4. Benefits of the mediation process
      5. Differences in third-party roles: mediators, arbitrators, and judges
      6. Approaches to negotiation used in mediation
      7. Range of styles, types of mediators and mediations
      8. Impact of diversity issues
      9. Court systems and procedures
  5. Mediation Process and Techniques
    Trainees will use role play in conceptualizing the framework for conducting the mediation session. This requires learning key techniques to assist in managing the session’s process.

    1. Topics to learn in the process of mediation:
      1. Elements of the Mediation Process
        1. Preliminary arrangements/forms to be signed.
        2. Opening and structuring the mediation session
        3. Introduction/orientation of disputants/attorneys
        4. Gathering and exchanging information (venting/opening statements)
        5. Issue and problem clarification
        6. Generating options
        7. Bargaining and negotiation
        8. Agreement writing/enforceability
        9. Closure
      2. Techniques
        1. Trust building
        2. Reframing
        3. Keeping on track, following agenda, managing process
        4. Focusing on interests vs. positions
        5. Building on partial agreements
        6. Caucusing
        7. Reality testing
        8. Working with third parties
        9. Managing difficult people or strong emotions
  6. Self-Awareness of Trainee
    Trainees will explore how their personal characteristics, values, or biases might influence their ability to perform effectively as a mediator.

    1. Topics
      1. Diversity/cultural awareness (personal biases)
      2. Language differences
      3. Conflict style
      4. How the trainee responds to conflict
      5. Personality/style
  7. Ethics
    Trainees will learn how to support the effectiveness and credibility of the mediation process through making informed choices based on ethical principles.

    1. Topics
      1. Conflict of interest/appearance of impropriety
      2. Neutrality/impartiality
      3. Confidentiality
      4. Sample of standards recommended by dispute resolution professional organizations
      5. Staying in the role of mediator
      6. Violence, substance abuse, child abuse & neglect, screening, reporting and legal issues
      7. Power imbalances
      8. Liability
      9. Misuse of process
      10. Protecting the process
      11. Awareness of various organizations’ ethical guidelines and grievance processes
  8. Communication Skills
    Trainees will have an opportunity to learn selected written and oral communication skills in order to foster understanding and trust, elicit relevant information, and accurately track and record key areas of agreement.

    1. Skills
      1. Listening
      2. Note taking
      3. Questioning
      4. Nonverbal communication (i.e., eye contact, body language)
      5. Restating and clarifying
      6. Use of neutral language
      7. Drafting the agreement
      8. Recognizing feelings and emotions of parties
  9. Professional Considerations
    The trainers will promote the belief that continuing education and development is critical to achieving excellence in mediation. Trainees will learn about the opportunities to continue to learn, to network, to find support within the field, and to establish a professional identity.

    1. Topics
      1. Professional organizations
      2. Networking
      3. Practicum
      4. Continuing education
      5. Aspects of establishing a practice
      6. Community service
      7. Marketing your services

bsmlinkedln_smallDr. Barbara Sunderland Manousso, Ph.D., MPH, Texas Credentialed Distinguished Mediator; Certified Collaborative Law Mediator
Professor at the University of St. Thomas – Center for International StudiesGlobal Conflict Management; 2019 Texas Association of Mediators (TAM) Adams Award; 2018 Lifetime Achievement Award by the Association for Conflict Resolution Houston Chapter; Houston Business Journal 2018 – Women Who Mean Business in Professional Services; Fellow in the World Mediation OrganizationImmediate Past-Chair of the Education, Research, and Training Section of the International Association for Conflict Resolution; Past-President of the Houston Gerontology Society  2016-2018;  Member:  Train the trainer – Texas Mediators Trainers Roundtable;  Past-Chair of the Health Care Section of the International Association for Conflict Resolution;  Past-President of the Association for Conflict Resolution Houston Chapter; Parenting Coordinator; Member of the University of Texas Consortium on Aging; Past President of the University of Texas School of Public Health Alumni Association

Melissa Back, backJ.D., Mediator, Arbitrator
Mediator, Arbitrator, Attorney,
Adjunct Professor at the University of St. Thomas – Center for International Studies in Global Conflict Management;
President of the Texas Association of Mediators (TAM), Co-Chair of the Texas Mediators Trainers Roundtable, Board Member and Immediate Past-President of the Association for Conflict Resolution Houston Chapter, Director of Manousso Mediation and Arbitration, LLC, EEOC Mediator.
Texas Credentialed Mediator; 
Parenting Coordinator and Facilitator

Lori LaConta, Esq., MBA, Mediator, Arbitrator, Professor
Texas Credentialed Distinguished Mediator; Certified Arbitrator (AAA),
Professor in Conflict Management at the University of Houston Clear Lake, Past-President of Labor Employment Relations Association (LERA) Houston Chapter, Immediate Past President of the Texas Association of Mediators (TAM), Past-President of the Association for Conflict Resolution Houston Chapter, 
American Arbitration Association panelist, Federal Mediation and Conciliation Services

Judge Josefina Rendon, J.D., Mediator
Former Harris County District Civil Court 165
City of Houston Municipal Judge
Texas Credentialed Distinguished Mediator
Past President of the Texas Association of Mediators
President-elect of the Association for Conflict Resolution Houston Chapter

Dr. J. Scott Creighton
Mediator – Arbitrator

Dr. James Scott Creighton is a professional mediator and arbitrator. He graduated Nova Southeastern University with his Doctorate (Psy.D.) and Masters (MS) in Clinical Psychology (1990). He completed a Postdoctoral Fellowship in Clinical Child and Adolescent Psychology at McLean Hospital, Massachusetts (1990 – 1992), and appointed Instructor in Psychology at Harvard Medical School (1990 – 1994). He served later as adjunct faculty at Wheelock College and Massachusetts School of Professional Psychology. He practiced privately as a psychologist from 1994 – 2012, working individually/collectively with families, schools, youth, parents, educators, prominent public officials and international celebrity figures to address matters solely related to psychological functioning (assessment, treatment and aspects of prevention). He worked concurrently in a non-profit program (Institute for Child and Adolescent Development) as Staff Psychologist, Director of Training and later Clinical Director. He relocated to Houston and incorporated ADR into his experiences, completing certificates in Basic Mediation, Advanced: Family-Divorce-Child Custody Mediation, Adult and Elder Mediation, Arbitration and Parent Coordination/Facilitation through Manousso Mediation and Arbitration. He provides mediation course instruction with Dr. Manousso’s training programs on family dynamics and personality styles. He is a mediator and arbitrator for BBB in Houston, and completing coursework in Criminal Justice related to court procedure, criminal and family law, and juvenile justice. He presented at the 2017 TAM Conference, “Mental Health in Mediation: Exploring Social Psychology and Personality Disorders in the Mediation Process.”

AnaMaris Cousins Price
President of the International Association of Ombudsmen
Halliburton Ombuds

Joe Bontke
EEOC Specialist, Houston EEOC Office and Mediator

Zak Patel, J.D.
Ethics Specialist, Arbitrator, and Mediator
Texas Credentialed Mediator
Board Certified Attorney in Real Estate


Rita Burns, Ph.D.
Certified Ombudsperson and Mediator

Esteban Mayer, Mediator
Cultural Diversity Specialist

Cindy Chilcote, MSW and Mediator, Arbitrator
Specialist in Parenting Plans and Memorandum of Understanding
Parenting Coordinator and Facilitator

Don Tomlinson, J.D., Mediator, Arbitrator
Former Ethics Professor at Texas A & M, Attorney, Mediator, Arbitrator

ABC News Event: Joe Bontke lectures on EEOC at Manousso Mediation Basic Training November 2016