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manousso_new_logo7 Become a Professional Mediator – Headquartered in Houston, Texas, USA, since 1993

@Do you have questions?

Click here for tuition and special discounts, like early bird and active college student. Or call, Dr. Barbara Manousso at 713/557-1010.

ZOOM live: we are doing business, family, and divorce mediations and some interactive/real time course training.  Online/virtual training is only being done during our COVID pandemic.  All online students are encouraged to attend our in person residential training after the pandemic for no extra charge.  Call us at (713)557-1010 text/talk!

For the best in mediation training, select a mediation training program with proven leadership and lecturers who identify themselves with academic credentials and professional standing, like the staff of Manousso Mediation.

Make sure that your trainers meet the qualifications for professional mediation organizations, such as Texas Mediators Trainers Round Table (TMTR) and Texas Credentialing Association, or you won’t be getting a quality training.

Manousso Mediation and Arbitration, LLC. is an accredited sponsor, approved by the State Bar of Texas, Committee on MCLE, as well as other professional organizational CEU for LPC and HR.

Arbitration Training ONLINE with ZOOM: live and interactive
9.5 hours. ($550) Earn MCLE/CEU 9 and 3 in ethics for JD, CPA, LPC, SW, HR
Houston: Friday, August 28th, 2020, 9:00 AM until 7:00 PM.

Basic Mediation Training ZOOM LIVE and INTERACTIVE

40 hours. ($975) Earn MCLE/CEU 40 and 4 in ethics for JD, CPA, LPC, SW, HR, includes Alternative Dispute Resolution (ADR training):
Our next class will start on Thursday, September 10th, 11th, 12th, no Sunday, Monday, September 14th and 15th, 2020, 10 AM to 6:30 PM daily.

Since COVID shutdown, this must be an online, but live, interactive class, all students will have the opportunity, at no charge, to retake all or part of this training in person, in residence, when health conditions permit. ONLINE is NOT the best practice in mediation training, but we are trying to accommodate our lockdown time.

Advanced Mediation: Family-Divorce-Child Custody Training in Houston’s Uptown-Galleria
30 hours. ($795) Earn MCLE/CEU 30 and 4 in ethics for JD, CPA, LPC, SW, HR
Wednesday, Thursday, Friday, Saturday, and Monday, October 28th, 29th, 30th, and 31st, 2020, 10:00 AM until 6:00 PM.

New: Domestic Violence for Advance Family Training required by TX legislation in Houston’s Uptown-Galleria, four (4) hours for ($150). (This Domestic Violence training is INCLUDED in the Advance Family 30 hours of training above.) If you have taken the 30 hours of Advance Family training and only need this course, then register under Advance Training dropdown button
Held in Houston on Friday, October 30th, 2020, from 1 PM until 5:00 PM. ZOOM live-interactive. Please send an email note with your name to with Subject: Domestic Violence Certificate

Parenting Coordination and Facilitation Training $525, ZOOM Live and Interactive to accommodate COVID-19: Sign up for this and Advance Family at the same time and use the early bird discount (SAVE $$$) for both classes
18 hours-MCLE/CEU 18 and 4 in ethics for JD, CPA, LPC, SW, HR
Friday and Saturday, September 18th and 19th, 2020, 8:30 AM until 6:00 PM, daily. This class fills quickly.

Elder and Adult Family Mediation Training ($600), specially discounted for family mediators. If you have questions, ask. Classes are held ONLINE until COVID reduction permits in Houston’s Uptown-Galleria
20 hours-MCLE/CEU 20 and 3 in ethics for JD, CPA, LPC, SW, HR
Thursday, October 8th, 1 PM to 5 PM, Friday, October 9th and Saturday, October 10th, 2020, from 10 AM until 7:00 PM

Note our NO refund policy, once you have committed to a training. You can always reschedule online classes.

Handicap accessible training venue.

Texas Justice Center for Mediation and Arbitration in Bellaire off I-610 West Loop.

Ranch Office Conference Room and Virtual Office

Ranch Office Conference Room and Virtual Office

Heights Mediation Center


The Texas Mediation Center in Bellaire and Heights Mediation Center are modern, well located, facilities to proudly invite your mediation and arbitration clients.

See brochure.

Dr. Barbara Sunderland Manousso

Manousso Mediation and Arbitration, LLC: Conflict Resolution Coaching & Training, was founded in 1993 by Dr. Barbara Sunderland Manousso, a 100% woman-owned business, historically underutilized business (HUB).   

In Houston and internationally, Dr. Barbara Sunderland Manousso is actively involved with mediating and arbitrating for local civil and federal clients.  She belongs to a variety of professional organizations, such as the Texas Association of Mediators, Texas Mediation Credentialing Association as a Distinguished Mediator, the New England Chapter of the Association of Conflict Resolution, The Texas Mediation Training Roundtable, and a variety of international rosters and serves on their leadership for training and standards.  Barbara is a former president of the Houston Chapter of the Association for Conflict Resolution and current board member.  She serves on the editorial board of the ACResolution Magazine and serves on section committees of the international Association for Conflict Resolution.  She is a frequent trainer and lecturer on mediation nationally and internationally.  She is immediate pasts co-chair of the Health Care Section of the international Association for Conflict Resolution (ACR) and is the current chair for the international ACR Education, Research, and Training section.

Dr. Manousso’s baccalaureate degree is from Brown University in Rhode Island, masters of public health degree is from the University of Texas School of Public Health in Houston, Texas, and doctorate from Nova Southeastern University in Florida.

Dr. Manousso was a certified Nationally Registered Guardian and Texas Registered Guardian.  So when it comes to elder care and special need clients, she is well versed in community resources and opportunities to help families have quality conversations and make informed decisions.  Sometimes, all that is needed is conflict coaching to help family members address difficult situations, which can be done over the phone.  If discussion needs to take place in a private venue, such as as nursing home, Manousso or her team of mediators will go to the facility to accommodate the parties.  She has been serving at the request of former Texas Governor Rick Perry on the statewide regulatory agency for nursing homes for over 10 years, the Nursing Facility Administrator Advisory Committee.

Over the years, she has formed a conflict resolution network with an international panel of professionals who practice with expertise in elder care mediation, probate, divorce, real estate, religious organizations, environmental protection, and consumer issues.  She has trained hundreds of mediators to mediate, arbitrate, and facilitate.  She has taken thousands of hours of training and earned numerous certificates and a doctorate in mediation, arbitration, and facilitation. 

No matter where your conflict might take you, or take place, we have a network of seasoned, credentialed mediators, including
Dr.Manousso, who can help with your dispute.  Instead of litigating, mediate with Manousso.  Mediation can save you substantial money and time; your case can usually be mediated in a timely manner for a modest amount of money, sometimes within days; and you can keep your dispute private, totally out of public records, unlike litigation.

Moreover, wherever you take your training, make sure that your lecturers are part of the professional mediation and ADR communities and are active mediators.  Your best training depends on it.  Of course, we hope that you will bring your skills and passion for being a peace maker to Manousso Mediation, so come train with us.


Barbara Sunderland Manousso, Ph.D, M.P.H.
Texas Distinguished Credentialed Mediator
Certified Collaborative Law Mediator

21 Briar Hollow Lane, Suite 508    Houston, Texas 77027

Phone 713.840.0828     Mobile 713.557.1010     Fax 713.850.1452

Dr. Barbara Sunderland Manousso has been recognized by Houston Woman’s Magazine as one of Houston’s 50 Influential Women 2010 Appointed in 2012 as an Associate Member of the University of Texas Health Consortium on Aging

100% Woman Owned Business and HUB


Certified mediator, arbitrator, facilitator, negotiator, and ombudsman with over 3,000 hours of training, teaching, and practicing, since 1993; served as president of the Association of Conflict Resolution Houston Chapter; serves on ACR Public Policy Board.   Special interest: A trainer and practitioner in elder and adult family mediation.  Serves on the Editorial Advisory Board of ACResolution Magazine, co-chair of the Association of Conflict Resolution Healthcare Section, and, at the pleasure of Texas Governor Rick Perry, on the Nursing Facility Administrative Advisory Committee.

Certified:  Associate Member of the International Ombudsman Association

Certified:  Consultant in the Conflict Dynamic Profile – Conflict Coach

Conflict Resolution Coach TMCA – Texas Credentialed Distinguished Mediator Texas Mediation Training Roundtable Council Member Trainer and Instructor in Certification Programs in Basic Mediation, Advanced Mediation, Family, Elder Care, Arbitration ________________________________________________________________________________________


Nova Southeastern University, Fort Lauderdale, Florida Ph.D.  Graduate School of Humanities and Social Sciences: Conflict Analysis and Resolution

Nova Southeastern University, Fort Lauderdale, Florida – Graduate Certificate

Graduate School of Humanities and Social Sciences: Conflict Analysis and Resolution

University of Houston and Texas Southern University, Houston, Texas

Earned doctoral level credits in anthropology, curriculum and development, and English (ESL).

South Texas College of Law, Houston, Texas – Attended.

University of Texas School of Public Health, Houston, Texas Master of Public Health in Community/Family Health Module

Brown University, Providence, Rhode Island Baccalaureate in Arts

Concentration in Journalism/English and Semiotics (Intercultural Communications)


Career History & Accomplishments

Manousso Mediation and Arbitration 1993 until present

TCMA Texas Credentialed Distinguish Mediator

Certified: National Certified Guardian until 2013

Certified: Texas Certified Guardian until 2013

Certified:  Associate Member of the International Ombudsman Association

Certified consultant in Conflict Dynamic Profile

Conflict Resolution Coach Texas Mediation Training Roundtable Council Member

Certified Arbitrator for the BBB AUTO LINE program

Certified in Collaborative Law

Appointed in 2012 as an Associate Member of the University of Texas Health Consortium on Aging

Mediator and Arbitrator Practice

  • Experienced in consumer, commercial, family, eldercare, children’s protective services, divorce, workplace, labor, environmental, real estate, condemnation, eminent domain, and contract mediation.
  • Styles of mediation include transformative, problem-solving, facilitative, and narrative.
  • Volunteer family mediator for the Harris County Dispute Resolution Center.
  • Contract mediator for the Houston Police Department’s Community Dispute Program.
  • Volunteer mediator for the Better Business Bureau.
  • Contract mediator for Mediator Network, CLL Services, CFR Center for Resolution, Elder Care Decisions, and National Mediation Services.
  • Arbitrator for the Better Business Bureau and Ford Motor Company, National Dispute Settlement Board, and RV Association.
  • Trainer and lecturer on elder/adult mediation, basic and advanced mediation, culture and conflict.
  • Contract mediator for the Federal Occupational Health Association/Transportation Security Administration  (TSA) for EEO cases.


Memberships and Appointments

  • Elected as co-chair of the Association of Conflict Resolution HealthCare Section.
  • Appointed by Governor Rick Perry to the Nursing Facility Administration Advisory Committee.
  • Special Court Commissioner for County Courts.
  • Texas Mediator Trainers Roundtable (TMTR):  Bylaw Committee
  • Appointed by Congressman Barney Frank to the international anti-tobacco congressional committee.
  • 2007 president of the Association of Conflict Resolution – Houston Chapter
  • South Texas College of Law – Evans Center for ADR Board member.
  • State Bar of Texas ADR Section
  • Labor Employment Relations Association (LERA)
  • Member of Texas Association of Mediators (TAM).
  • Full Member in Association of Conflict Resolution (ACR).
  • Advisory Committee on Healthcare for ACR
  • Section Member of ACR’s Healthcare, Workplace, Consumer, Commercial, and Family.
  • Co-chair of Workplace Training for the Association of Conflict Resolution.
  • Board member Association of Conflict Resolution – Houston Chapter.
  • New England Association for Conflict Resolution.
  • League of Women Voters
  • ACR’s presidential Public and Intense Conflicts Committee for the 2008-9 program year
  • Women Professionals in Government Board Member
  • National Guardianship Association
  • Texas Guardianship Association
  • Advisory Editorial Board member of ACResolution Magazine
  • Certified Arbitrator for the BBB AUTO LINE program

_________________________________________________________________________________ Certification and Training

  • Appointed in 2012 as an Associate Member of the University of Texas Health Consortium on Aging
  • Teaches classes in Basic, Advanced/Divorce, and Elder Care Mediation in classroom and online.
  • Graduate Certificate:  Conflict Analysis and Resolution, Nova Southeastern University, Fl.
  • Mediation Certification: Basic (40 hours / Sharon Hemphill, Houston, Texas) ; Advanced Consumer Course (24 hours / Sharon Hemphill, Houston, Texas); Family Courses (24 hours / Harris County Dispute Resolution Center, Houston, Texas; Children’s Protective Services: TDPRS/CPS/CJA Mediation Certification (24 hours / Harris County Dispute Resolution Center, Houston, Texas); Transformative Mediation –Institute for the Study of Conflict Transformation (140 hours of advanced training); Equal Opportunity Employment Training (8 hours / U.S. Equal Employment Opportunity Commission’s Technical Assistance Program Seminar-San Antonio, Texas); Certificate of Attendance (5 hours) Conflict Resolution Systems: The Cutting Edge Resource for Workplace Productivity, Houston, Texas.   Houston Police Department (24 hours / Community Dispute Resolution Consultant) – 80 hours of advanced training.  Additional hours of mediation and negotiation training through conferences and workshops and monthly ACR programs, Certified in Collaborative Law {16 hours}, South Texas College of Law (eminent domain training – 20 hours).
  • Arbitration Certification: Better Business Bureau’s National Consumer Panel (30 hours / Better Business Bureau, Houston, Texas) and Dispute Resolution Board for the Ford Motor Company (24 hours / Center for Consumer Affairs / University of Wisconsin for the Ford Motor Company’s Dispute Settlement Board, Washington, D.C.).
  • Ombudsman Certification:  (60 hours) Texas State Program through the Area on Aging, Certified Texas State Ombudsman for Long Term Care Facilities.
  • Certified:  Associate Member of the International Ombudsman Association – 24 hours
  • Facilitation Certification: 30 hours / Harris County, Houston, Texas
  • Facilitation Trainer Certification:   24 hours / Houston, Texas
  • Certified: National Registered Guardian until 2013
  • Certified: Texas Registered Guardian until 2013
  • Certified consultant in Conflict Dynamic Profile and Conflict Coach
  • Certified Arbitrator for the BBB AUTO LINE program
  • Certified in Collaborative Law


Papers and Workshops Presented

             .   Texas Association of Mediators:  SOS-Semantics of Self in Conflict and Its Application to Health Care, The Woodlands, TX, February 2012

          .    Association for Conflict Resolution-Houston Chapter, Elder Mediation in Action is Good Business, Houston, TX, September 2011

          .   TASHA, Elder mediation:  New Options for Seniors and their Families in Austin, Texas, May 2011

  • Five Marketing Steps in Health Care Mediation:  Association for Conflict Resolution-International Conference Call for Health Care Section:  October 2010
  • Texas Department of Health Services Nurses Leadership Conference in Austin, TX, 2010
  • The Business of Elder Mediation:  The World Symposium on Elder Mediation, Chicago, IL, 2010


  • Elder Mediation Training:  Southern Methodist University (SMU) in Plano, TX, 2010
  • Elder Mediation Training:  Tuscan, AZ, 2010
  • Elder Care Network of Houston:  Presenter on Elder Care Mediation:  What Organizations Need to Know About Elder Mediation, 2010
  • Elder Mediation:  Texas Association of Mediators, Dallas, TX, 2010
  • Ethics in Mediation:  Texas Association of Mediators, Dallas, TX, 2010
  • Association for Conflict Resolution: Presenter on Elder Care Mediation since 2001. Last presentation 2009 was in Atlanta, GA.
  • 2009 Houston Bar Association ADR Section.  The New Horizon in Elder Care Mediation for Lawyers. Houston, TX.
  • 2009 Texas Association of Mediators. The Dynamics of Elder Care Mediation:  A Look Inside the Process of Participants.
  • Texas Paralegal Journal. Winter 2008.  Elder Care Mediation: A New Horizon in Family Practice. 


  • 2008 August, Bryan, Texas.  Bryan Dispute Resolution Center.  The New Horizon in Family Mediation for Adult and Elder Care.


  • 2008 March, Savannah, Georgia.  Sullivan University to Ministers from the United Kingdom.  The Clash of Culture in Ireland’s Medical System: One ADR Solution.
  • 2008 March, Houston, Texas.  Workshop for high school students.  Mediation as a Career Choice: Practice Options.


  • 2008 FebruaryGalveston, Texas.  Texas Association of Mediators. Elder Care Mediation: How to Market Your Practice.
  • 2007 October, Edmonton, Canada.  Ontario Family Mediation Society.  Elder Care Mediation: The New Horizon in Family Mediation.
  • 2005, Houston, Texas. NASA/Clear Lake Human Resource Association.  Elder Care Mediation: When Families Need to Talk.
  • 2005, Fort Lauderdale, Florida, Nova Southeastern University.  The Conflict over the Environmental Impact of Building an Uptown High-rise: Upstream and Down
  • 2004, Fort Lauderdale, Florida. Nova Southeastern University.  Transformative Mediation:  Why is it different?


Participation in conference as Lecturer and Participant

Texas Mediation Association Conferences: 1994, 2000, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012.

Association of Conflict Resolution International Conferences: 2002, 2003, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012.

  • El Paso, TX, Dispute Resolution Center
  • TASHA, Austin, May 2011
  • Extra hours of training through pre-conference advance programs.
  • Texas Mediation Association: 1994, 2000, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012.
  • Houston Bar Association ADR Section:  2010
  • Eminent Domain:  South Texas College of Law:  2010
  • Association of Conflict Resolution Conferences: 2002, 2003, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012.
  • EEOC Training Program 2009, Houston, TX
  • EEOC Training Program 2007, Philadelphia, PA
  • EEOC Training Program 2006, San Antonio, TX
  • Negotiation training for corporations with Drs. Neil Katz, Fort Lauderdale, Fl, 2003
  • Negotiation training William Ury, Phoenix, AZ and  Boston, MA  2008
  • Institute for the Study of Conflict Transformation, Philadelphia, PA, 2006 and 2007
  • Labor Employment Relations Association (LERA) Regional Conference 2006 and 2007
  • First International Conference and Training on Elder Care Mediation, Philadelphia, PA, 2006


Mediation Training Alert!

When you sign up for a mediation training, make sure that the lecturers and course coordinator are distinguished credentialed mediators, like Dr. Barbara Manousso, and are qualified educators with real experience.  Ask for and read their resumes and verify their degrees. Make sure that your trainers are also members of the Texas Association of Mediators, Association of Conflict Resolution (ACR), Houston Chapter of ACR, and the Texas Mediation Trainers Roundtable (TMTR.  If not, then they are not qualified to train.

Lots of programs pop up, but the lecturers have no real background in practice or mediation teaching and training. Or your mediation certificate won’t take you where you want to go. In addition, online programs for the 40 hours of basic mediation training are not accepted by most panels, organizations, or appointments. You need interactive classroom training with feedback and for observation purposes to hone mediation skills.

Credentials count, so should yours!

Manousso Mediation training is a credentialed, interactive quality skill-based classroom course, taught by experienced mediators, leaders in the field, and recognized by all major mediation groups.  Don’t accept any training program with less credentialed or anonymous trainers.   For the best in ADR training, check out Dr. Manousso’s resume, where connections work and you benefit from the interactive class.

Dr. Barbara Sunderland Manousso

Texas Distinguished Credentialed Mediator has been recognized by Houston Woman’s Magazine as one of Houston’s 50 Influential Women 2010 2011 Houston Chronicle article on Manousso Mediation! 100% Woman Owned Small Business & HUB Read article

A few professional credentials of Lead Instructor, Dr. Barbara Sunderland Manousso
Former president and current board member of the Association for Conflict Resolution (ACR) Houston Chapter and current Chairman of the Association of Conflict Resolution (ACR) International Education, Training, and Research (ERT) Section, and President of the Houston Gerontological Society 2016 and 2017, and President-Elect of the University of Texas School of Public Health Alumni Association.

Active, longtime member of
Texas Association of Mediators
Texas Distinguished Credentialed Mediator
Association of Conflict Resolution
Texas Mediators Training Roundtable
World Symposium of Elder Mediator
World Mediation Organization
Association of Family and Conciliation Courts
Academy of Family Mediations

Reappointed in January 2013 for another six year term by Governor Rick Perry as a Commissioner for the Nursing Facility Administrators Advocacy Committee

Appointed since 2012 as an Associate Member of the University of Texas Health Consortium on Aging.   Manousso Mediation is proud and pleased to work closely with all the Dispute Resolution Centers in Texas, including Harris, Montgomery, and Fort Bend, as well as the Better Business Bureaus.

We supply paid and volunteer mediators and arbitrators for all programs from our training programs.

Manousso Mediation has been a proud 2013, 2014, 2015, 2016 sponsor
Texas Association of Mediators (TAM) statewide conference.

Have you read our student testimonials?!
Valerie wrote: “Thank you so much Barbara for your instruction and your example! You are truly a mentor and I am thankful I was able to learn under your instruction!”

Look on FB for a few of our students who have established great practices:
Don Tomlinson, Lori LaConta, Melissa Back-Back to Yes, Valerie Mediates; Merchant Mediation; Craven Mediation; Jennifer Engel-Confidential Mediation; Dr. Richard Palazzo; Dove Mediation…. and more!

Article on Dr. Manousso in Houston Woman Magazine, April 2016